Support

Stuck, confused, or something looks broken? Email us and a person reads it — we usually reply within two business days.

hello@justplai.com

It helps to include your account email, the device and iOS version, and what you expected to happen.

Accounts and profiles

Signing in

A grown-up signs in once with Apple or Google. That account holds the family: one adult profile plus up to four kid profiles, each with its own name, avatar, and artwork.

Switching profiles

Open the account menu in the app to switch profiles, add a kid, or edit an avatar. The adult profile can be locked with a PIN so kids stay in their own profile.

Trouble signing in

If sign-in fails or your profiles look empty, sign out and back in first. If that doesn't fix it, email us with the account email you signed in with.

Deleting your account

Open the account drawer in the app, then Settings, then Delete Account. That removes the account, every profile on it, and the artwork those profiles created. Deletion is permanent — export anything you want to keep first.

Can't sign in? Email hello@justplai.com from the address you signed up with and ask us to delete your account instead.

Parents and guardians can also ask us to review, correct, or delete a child's information without closing the whole account.

Pricing

Plai Pix is free. There are no subscriptions and no in-app purchases, so nothing in the app charges you and there is nothing to cancel, restore, or refund.

Privacy and safety

Everything a kid makes is visible to the grown-up on the account. What we collect and how we handle it is in our Privacy Policy and Terms of Use. For anything else — a safety concern, a data request, a bug — email hello@justplai.com.